Frequently Asked Questions

Getting a quote is easy! Simply fill in our online quote form with your journey details, give us a call on 01603 298086, or email us at info@marettschariots.co.uk. We aim to respond to all enquiries within 24 hours.

We recommend booking as early as possible, especially for peak times such as prom season, school holidays, and weekends. For large events or specific vehicle requirements, 4-6 weeks notice is ideal, though we can often accommodate last-minute bookings.

Our fleet ranges from 16-seater minibuses to 70-seater coaches. We have vehicles suitable for every group size including: 16 seater Mercedes Sprinter, 33 seater Mercedes Cheetah, 49 seater coaches (Mercedes Tourismo and Volvo Van Hool), 53 seater Volvo Jonkheere, and 70 seater Mercedes Tourismo.

Our larger coaches (49 seats and above) are equipped with onboard toilet facilities. For journeys using smaller vehicles, comfort stops can be arranged along the route.

WiFi is available on selected vehicles. Please let us know when booking if this is a requirement and we'll do our best to accommodate your needs.

We accept bank transfers, debit cards, and credit cards. For regular customers, we can set up account facilities. Payment terms will be confirmed when you receive your quote.

A deposit is usually required to confirm your booking. The amount varies depending on the size and value of the booking. Full details will be provided with your quote.

Cancellation charges depend on how much notice is given. Generally, cancellations with more than 14 days notice receive a full refund minus administration fee. Please contact us for full details of our cancellation policy.

We're based in North Walsham and serve the whole of Norfolk including Norwich, Cromer, Sheringham, Aylsham, Holt, Fakenham, Stalham, Wroxham, and Great Yarmouth. We also provide coach hire throughout the UK and Europe.

Yes, we provide group airport transfers to all major UK airports including Norwich, Stansted, Heathrow, Gatwick, and Luton. We monitor flight times and adjust for delays.

We can accommodate folding wheelchairs in the luggage hold of our coaches. For passengers requiring wheelchair-accessible vehicles, please discuss your needs with us when booking so we can make appropriate arrangements.

Yes, all our drivers are DBS (formerly CRB) checked. This is particularly important for our school and youth group transport services. Safety is our top priority.